Faults/complaints of senior citizens are given priority by registering them under senior citizens category with VIP flag, which is a priority category. Senior citizens are allowed to register telephone connection under N-OYT Special Category, which is a priority category. Telephone: Telephone connection would be given on priority to senior citizens of age 65 years and above. They shall be entitled to register their demand for one telephone connection in their name. The telephones thus provided shall be transferable only in the name of spouse, if alive after death of the subscriber as a general category telephone and subsequent transfers shall be governed by prevailing telephone transfer rules. (Vide office circular of Government of India, Ministry of Communications, Dept. of Telecommunications, New Delhi, No. 11/99 &. 1-12/99 PHA dated 05.10.1999)
(a) Department of Telecommunications has made special provisions for senior citizens who apply for a new telephone connection. The department has earmarked separate priority category for senior citizens wherein they can apply for registration.
(b) In case of any complaint or fault with the telephone a senior citizen’s complaint is redressed on a priority basis.
(c) MTNL (Delhi) gives 25% discount in rentals (Tariff Plan-250 only) and installation to Senior Citizens who are 65 years or above in age. Submission of proof of age when applying to MTNL for availing this concession is mandatory.
(d) MTNL (Mumbai) has a Non-OYT-Special category for Senior Citizens aged 65 years or above. To apply for a new connection in Mumbai, senior citizens can fill in the prescribed application form. Whereas to avail senior citizen concession on an already existing telephone connection (MTNL Mumbai) prescribed application form needs to be filled in. Source: http://voice4india.wordpress.com/2008/04/08/benefitsconcessions-schemes-senior-citizens-india/